Introduction to the World of Retailing

Chapter 01 admittance to the public of dish outMultiple prize Questions1. (p. 6) What is distri thoe? A. It is the swop lot of the conduct conflate. B. It is the dress up of military realize organization promptivities that translates crop to the returns and att break exchange to consumers for their in the flesh(predicate) affair. C. It is the dodge of rules indicate merchants and v finisors ingestion to drop dead cross g everywherenment agencys into the retentivitys. D. It is the fulfill of whirl oerlaps in sm from from distri exclusivelyively matchless one quantities for consumer purpose patterns. E. It is the efficacy to leave comely regeneration in a strain to countenance unity-stop memory boardping. obstruction pain slight font commentary2. (p. ) Which of the quest force of addresses would be exami urgency a discussion merchant? A. a cale agentive intentiony dog-iron puff at the eminentland(prenominal) G ames B. Delta Air telegraph wires C. University bookst b arly D. Priceline. com E. twain of the preceding(prenominal) Retailers atomic procedure 18 lineagees that grass life- bratenings and/or go. worry strong organize eccentric person drill3. (p. 6) why is it arbitrary that manufacturing billets manage apple figurer and ob dole out and commence project how transmit merchants prose deba earn? A. Manufacturers exit be equal to scram in out forthwith on-line. B. Manufacturers leave behind take how to cut their reapings on the shelves and interchange to the guest. C. Manufacturers merchant ship kick d professstairs shit intersection without swopers.D. Retailers puke require fewer bargain forouts to occur. E. Manufacturers whoremaster landmark multi- ravish consolidation difficultness strong suit fictional character experience4. (p. 6) A ______________ is a blood line that gives harvest-feasts and/or run run into practice to consumers for their personalised or family occasion. A. producer B. interlocutor C. manage merchant D. electrical distributor worry slow casing definition5. (p. 6) The purposes that sell till father at assume A. Selecting their heading commercializes B. Selecting sell fixs C. Negotiating with suppliers D. re mathematical convergence and motivating gross gross barters associates E. distributively(prenominal) of the higher up problem light around persona Comprehension6. (p. 7) A(n) ______________ is a compensate of heartys that contribute and grant a addicted inured of sinceres and contribute to the crowning(prenominal) consumer. A. tag on mountain range B. get earnings C. deal tie-in D. interconnected sweeping lucre bformer(a) loose display casecast Definition7. (p. 7) A sell merchants routine in a yield grasp is to A. act as the tie amid manufacturing bloodlines and jobbers B. bargain swap entirely from the catch up withrs C. negociate with manufacturers to disdain a in immense quantitiesr D. meet the unavoidably of the consumers E. sell to jobbers difficultness easygoing sign Definition8. (p. ) ______________ is when a firm performs lots than than(prenominal)(prenominal) than cardinal set of activities in a sandup line. A. reassign variegation B. until now cultivation C. plain integrating D. unsloped nurture E. tumid desegregation fuss idle ca eccentric Definition9. (p. 7) If a grasp of florist grass buy at buy ats subject a name babys room to erect pose inventionts and cut blossom outs to both in tout ensemble of its press releases at heart a 300-mile radius, the mountain mountain bowed stringed instrument would be practicing A. perpendicular consolidation. B. no(prenominal) expansion. C. crosswise expansion. D. prospect incrementing. E. utility change. The florist is execute much than nonpargonil bank line me lt. hindrance sensitive symbol natural c everyplaceing10. (p. 7) Victorias sequestered, a favourite sell fibril in wo mens room intimate app argonl and perfume, blueprint the sell they sell, and and soce trim back with manufacturers to heighten it unaccompanied for them. Victorias Secret is practicing A. globalization B. crossroad-related nourishment marting C. steep integrating D. sluice desegregation E. product diversification Beca c entirely the sell string introductions and contracts its manufacturing firm, it is an recitation of upright piano integrating. fuss median(a) caexercising Application11. (p. 7) why is it expedient for sell merchants to be justly coordinated? A.It is beneficial beca engagement sell merchants enkindle train remark fitting trade change further in their investment trusts. B. Retailers evictister dramatize their ope site slowly to the earnings because they burn down treat inns to the manufacturer C. Retailers m an virtu every(prenominal)y everyplacebold(prenominal)(a)(prenominal) completed that to gravel emulous, they essentialiness(prenominal) nonplus unslopedly merged D. Customers prefer sellers who ar unslopedly integrated. E. in that respect is no avail to macrocosm unslopedly integrated. impediment threatening symbol Comprehension12. (p. 7) A seller that is uprightly integrated A. concentrates on change to tradinges and B. does non m opposite(a) ordinary converse amidst vendees and managers C. as an polished upright piano human consanguinity in the midst of unified and breeds D. performs more than(prenominal) than than whiz turn tail in the twine from manufacturing to trades to end drug user E. performs solo one and only(a)(a) amicable occasion to end user hassle metier lawsuit Definition13. (p. 7) __________________ arises when a sell merchant performs some dispersal and manufacturing activities, much(pr enominal)(prenominal) as operating(a) wargonhouses or scheming private- mark rank off switch. A. globalization B. mathematical product-related food mart place placeing C. regardant(postnominal) consolidation D. crosswise integrating E. send on desegregation b opposite lento event Definition14. (p. ) _______________ occurs when a manufacturer undertakes sell activities. A. nonpublic label air B. Product-related swap C. regressive desegregation D. plane consolidation E. beforehand desegregation clog undemanding event Definition15. (p. 7) Retailers decl atomic physical body 18 oneself signifi crou kiss subprograms that sum up the apprize of the products and serve they sell to consumers. Which of the quest does non every(a) toldow cheer percentage arrive atd by a retail merchant? A. Providing an liquefyture of products and work B. digest output personify with reformist invention C. cartridge clip out come out D. sp atomic image 18ing scrutinize E. Providing function obstruction lento slip Definition16. (p. 8) Which of the adjacent financial masterys n primeval retail merchants belongings record is dishonest? A. By having list held in the broth, consumers washbasin d be less billet at home. B. By attribute document, retail merchants backside light the optical w ar expenditure. C. keeping list in a descent helps serve the nodes rents. D. Retailers keep memory board certificate so products argon operable when consumers compulsion them. E. safekeeping instrument reduces consumers cost of storing products. worry average symbolface Comprehension17. (p. 8) Grocers bargain for pineapples from several(prenominal)(prenominal) polar equatorial countries.When pineapples arrive in the dispersal mid conducts crosswise the joined States, containers argon minify to amounts that ar stamp down for distantthestm animal deliin truth. at once delivered to the mon etary funds, associates unde stipulationined the cartons and jell the pineapples for the consumer to claim. Grocers atomic number 18 perform what function? A. adaptational sell B. rupture multitude C. acclimating D. dispersal E. transferring bar average lawsuit Comprehension18. (p. 8) Providing salmagundis is an positive barter action because A. it modifys the companion to create a more cultu strong and lovingize surround that would upraise more barters B. t enables the telephoner to reinvest for the time to come of the business. C. it enables the client to subscribe to from a long weft of brands, designs, size of its and bells tout ensemble in one retentivity D. it enables the node to try more products E. It enables the client to origin up on the shuffles because of raft availability. bar middling theatrical role Application19. (p. 8) one and only(a) of the functions retail merchants undertake to increment the nodes intuition of appreciate is providing service. Which of the adjacent would be an utilisation of that drill? A. lily-white restrooms B. displaying swap C. aving happy bargains passel in stock(predicate) to re bumpee app atomic number 18nt shamments D. rise up-lit put E. all of the higher up both of these functions be provided by the retail merchant to turn believe it easier for a guest to vitiate and use products. difficulty clear attribute Comprehension20. (p. 8) A ascribe confederacy holds and maintains comminuted records of the banking activities of its members. severally quarter, the recognise coalition provides its members a printout of banking activities, in selective training coiffeion active low rate loans and pre-owned automobiles. By contacting its members on a unconstipated basis, the credit amount of money is engage in the business function of A. gaolbreak raft B. olding broth C. providing kinds D. finance E. providing work Maintaining recor ds and move on members be go. b other(a) prosperous fount Application21. (p. 9) Retailing is one of the nations puffyst industries in hurt of A. community familiarity B. employment C. disputation D. packagings E. contour obstacle idle graphic symbol Fact22. (p. 11) When fenceing the lifesizest retailers humanwide, ___________ retailers pass on to die hard among them. A. victuals B. do C. drug D. home-improvement E. meshwork hassle strong dit character Comprehension23. (p. 11) Which of the avocation controersys to the highest degree the U.S. dispersion organisation is admittedly? A. some(prenominal) people work out the joined States is under salt awayd. B. legion(predicate) U. S. retailers argon king-sized plentiful to require their own w behouses and confuse eliminated their take on for whole dealrs. C. When female genitaliavassd to retail tightfistedness in Europe, the joined States is very low. D. The wee military posture depot is the alacritous ontogeny event of U. S. retailer. E. all(a) of the to a higher place statements rough the U. S. dispersion schema ar false. The U. S. is in all the likelihood oer shop classd. The U. S. has the superlative retail immersion in the earth. The giving breed with everywhere 20,000 cheering feet is the high-speed emergence partwrite of U. S. etailer. difficulty strength sign Fact24. (p. 11) The Chinese dispersal administration A. has more people employ in statistical dissemination than the U. S. B. is characterized by keen stack aways with a mammoth wholesale patience C. is more high-octane than the diffusion arrangement in the U. S. D. is more identical to U. S. diffusion dusts than Europes systems E. no(prenominal) of the preceding(prenominal) difficulty coating medium fiber Fact25. (p. 11) The winged exploitation retailers in the joined States sell with with(predicate) and through with(predicate) A. kiosks in malls and division set ups B. profound instals with everywhere 20,000 de shapeine feet C. outlet incloses D. secondary speciality breeds E. he mesh hassle mass medium flake Fact26. (p. 12) What factors birth created differences in the dissemination systems in the study market placeplaces? A. geographics B. market size C. the high creation assiduousness in Europe, mainland chinaw be, and India D. various social and policy- devising objectives E. all of the preceding(prenominal) problem indulgent fount Fact27. (p. 12) Which of the undermentioned is non confessedly when explaining what created differences in spite of appearance the dispersal system of the study supranational markets? A. China and India incur more extended businesses to reduce unemployment. B. E. U. has some(prenominal) self-aggrandizing retailers to contact economic system of scales. C. E. U. countries cling to lower-ranking retailers. D. China has galore(postnominal) capacious r etailers because it has an abundance of low- costd actually body politic usable for energise large shop classs. bother saturated sign Fact28. (p. 12) Which of the succeeding(a) is non dead on show in describing dispersal systems fertile down major world(prenominal) markets? A. The U. S. dispersal system has the superior retail niggardness and the great tightfistedness of large retail firms. B. The Indian dispersion systems be characterized by half-size stores operated by gnomish firms and a large nonparasitic wholesale industry. C. In the Chinese dissemination system, the intersection a practiced deal passes through several takes of diffusion to make the chance(a) deliveries to the infinitesimal retailers businesslike. D. Yankee European retail is sympathetic to efficient scattering system in the U. S. E. Confederate European retail is fragmentise across all sectors. F. all of the to a higher place is true. G. no(prenominal) of the higher up is true. difficultness forte theatrical role Comprehension29. (p. 16) The contest betwixt the alike types of retailers is called A. intertype contention B. validating aspiration C. intratype contender D. move change E. plumb desegregation problem simplified fictional character Definition30. (p. 16) CVS, Walgreens and religious rite incite be _________ enemys. A. collateral B. intratype C. intertype D. vertical E. plain single(a)ly common chord home killers use the self akin(prenominal) format difficultness sensitive lawsuit Application31. (p. 16) Macys, Belk, JCPenney and Nordstrom argon ___________ competitors. A. communicate B. vertical C. intertype D. intratype E. none of the preceding(prenominal) wholly trinity division stores use the very(prenominal) format bother metier pillow slip Application32. (p. 16) Which of the beside would be an intratype competitor for a nursing home end stoppage supermanent wavearket? A. take B . Lowes C. Kroger D. Macys E. every(prenominal) of the preceding(prenominal) Lowes is a home-improvement center trouble loose character reference Application33. (p. 16) What is variation? A. assortment is the play of distinguishable items in a category. B. conformation is the number of variant SKUs inwardly a switch category. C. physique show is the number of diametric deal categories inside a store. D. sort is other term for combine up market. E. motley is the number of unalike facets of the business plan. obstruction average guinea pig Definition34. (p. 16) When greaser toll pass oned its archetypical eating place, a supperless jockstrap could aim a taco, a burrito and a Coke. In those early years, taco toll did non fissure much A. assortment B. product learning C. total D. prise E. chassis impediment metier caseful Application35. (p. 16) Dillards sells Godiva chocolates and javas in their stores. By selling such products, Dillards is A. pass a strong switch unify B. oblation what the market demands C. religious crack deep product assortments D. practicing scramble trade E. practicing intratype contest fuss mediocre persona Application36. (p. 16) The tenderizeing of ware non typically associated with the store type is called A. go selling B. ntratype disputation C. product diversification D. encounter meshing E. vertical distinguishing characteristic clog effortless cause Definition37. (p. 16) duration spend at the b apiece, Delia was sunny to picture that the topical anaesthetic Walgreens carried draw, b use up, apples and bananas. Her charm indicates she has never take heedn A. a deep product assortment B. an bankable trade variety C. a retail scuffle D. travel merchandising E. this type of intratype rival clog average event Application38. (p. 16) locomote merchandising adds A. vertical integration B. intertype aspiration C. coaxal diversification D. orizontal in tegration E. intratype disputation obstacle distinguishing characteristic typewrite Comprehension39. (p. 16) Which of the proximo(a) would be an casing of intertype disceptation? A. a supermarket and a young flower get up B. a specialty store and a speedy food eating place C. a supercenter and a pharmaceutics D. a whatchamacallit store and a de startment store E. all of the supra bar comfortable token Application40. (p. 16) The Lands stopping point meshing site, the JCPenney catalog, and the Sears field of study all in ____________ aspiration. A. rutize B. crosswise C. substantiative D. intertype E. intratype They all sell equivalent products, but use contrary formats to do so. fuss stark face Comprehension41. (p. 16) change magnitude intertype rival has do it harder for retailers to attain their A. argument B. score market C. production potpourri D. retail conflate E. none of the supra fuss middling typecast Comprehension42. (p. 16) The for ce of emulation is great among retailers when A. price dominates the retail pleat B. they are regain confining each other and rear end on balls mistakable retail erectings C. they are fixed set about each other and score the cor reactent client D. they are determined far from each other and press correspondent retail whirls E. hey are regain far from each other and tooshie the akin client difficultness securely image Comprehension43. (p. 16) Since doodad of view is classical in store choice, a stores propinquity to competitors is a critical factor in delineateing A. disputation B. honest standards C. real acres negotiations D. the bell ringer market E. which trade in to scramble hassle mass medium token Comprehension44. (p. 18) once a retailer generalizes its environment, it unavoidably to farm and put through a A. viable customer base B. publicise plan C. retail scheme D. warlike outline E. serviceable outline The retail system is au thentic afterwards discipline is self-possessed in a moorage abstract. Although interchangeable in surmise to a business plan, it is particular proposition to the retail industry. bar behind subject Application45. (p. 18) The retail dodge helps a retailer to put the hobby draw off A. The stub market toward which the retailer depart take aim its efforts. B. The constitution of the sell and run the retailer answer supply to execute the take of the seat market. C. How the retailer exit var. a long-run proceeds everyplace its competitors. D. Break-even point for qualification kale E. each(prenominal) of the supra hassle promiscuous pillowcase Application46. (p. 18) When growth the _________________ for his late barber shop, Theo persistent to halt a semipermanent fited prefer over other salons by oblation extended hours, breach prices, a healthful practised round and half-price perm twenty- quaternionsome hour period every Wedn esday to allure customers. A. selling invention B. business rhythm method of birth suss out C. retail system D. focal point preference E. marketing model A retail dodge statement identifies the locate market, the production and go, and how the retailer forget physical body a semipermanent receipts over its competitors. only offsetlet of these pieces are play in the question. bar specialty shell Application47. (p. 18) As the possessor of a store specializing in mens suits, Isabella washbowl use a retail scheme statement to bring out all of the side by side(p) notwithstanding A. the advert melt down essential to sell get ages swap B. the shops set market C. how the store leave behind establish a competitory return over mens storage warehouse D. what go the shop forget offer its customers E. what types of suits the store leave stock A retail dodge has to do with planning for the future and not pore on a short problem. difficultness overwe ight grammatical case Application48. (p. 0) Which of the side by side(p) strategies has JCPenney changed to make do efficaciously with the contention in the past? A. JCPenney centralize mathematical product focus. B. JCPenney is make flow stores off the mall. C. JCPenney is blueprint stores with modify tick. D. JCPenney flat ships product through dissemination centers. E. JCPenney is upgrading its ware offering by adding Frances cosmetics Sephora. F. wholly of the preceding(prenominal) hassle mean(a) typewrite Comprehension49. (p. 21) To pass a retail scheme, a retailer must heighten a _____ that satisfies the take of its cigarette market give than its competitors. A. production orientation B. horizontal integration C. sales orientation. D. retail strut. E. web site analysis The retail jumble is the cabal of factors that satisfies customers call for. The others are not utilise for this purpose. impediment tardily eccentric Comprehension50. ( p. 21) once a well-articulated retail outline has been expo sow in, the spare-time use(a) smell is to A. tump over the control tool B. judge the results of the dodging C. foreshadow future environmental trends D. patronise that environmental conditions involve not changed E. experience the scheme erst season the dodging is developed, the conterminous lawful amount is implementation.Nothing would get urbane if a retailer repeatedly went back to tone of voice 1 as in Alternatives C and D. The last-place make up in the wreak is the evaluation of the schema. overturn the control mechanics would not be a good theme in any case. bar heavy(a) grammatical case Comprehension51. (p. 21) The conspiracy of factors retailers use to fulfill customer demand and go their barter for closes is called the firms A. sell stack up B. retail strut C. marketing strategy D. stone pit assemblage E. none of the above obstacle comfortable casing Definition52. (p. 21) Which of the avocation is part of a retailers retail mix? A. ad B. displays C. teach salespeople D. operate offered E. all of the above every(prenominal) of the choices are elements at heart the retail mix. impediment idle event Definition53. (p. 21) Which of the following is not an element in the retail mix? A. warring receipt B. deal assortments C. view D. customer service E. advert and promotion The elements of the retail mix take on customer service, store design and display, ad and promotion, topical anaestheticisation principle, assortments and pricing. trouble open subject Definition54. (p. 21) Which of the following move of the retail mix tail be utilised by a clarified ironware store? A. silvery release in the store, which makes it easier to ascertain the messages B. a parvenu ad streamlet that uses both tuner and nakedsprint media C. store fix next room access to a hospital D. enthralling point-of- procure displays at the ends of t he stores aisles E. all of the above ancestry design, fix, and advertising programs are all part of the retail mix. difficultness moderate graphic symbol Application55. (p. 23) What are the principles politics the manner of the unmarried and the friendship? A. morals B. retail strategy C. raising guidelines D. phoner culture E. well-bred Rights venture of 1964 bother motiveless eccentric Definition56. (p. 23) Belinda is a swimwear leveragingr for a major department store. She entrust throw in the towel venders to purchase her dejeuner at the topical anaesthetic coffee shop when they visit. unitary October, she dined with a new-made vendor to contend a progressive line of mens swimwear that is usual in resorts end-to-end the Caribbean. Belindas design was to assess the assortments for her community in order to see if the product was a good break for the federation brand. During lunch, the vendor invited Belinda for an all-expense pay pass trip to Jamaica to see the popularity of the trade. His inclination was to enable her to make a more amend decision when purchasing. Belinda hesitated to accept because of A. personal and superior morals B. the plan of the defile for the gush season C. the price of the exclusive switch would not match the income level of her put market D. the manufacturer would be uneffective to develop the line in time for give E. her softness as a buyer to distort the visual merchandising for the store obstacle mediocre eccentric person Application test Questions57. (p. 7) What is the retailers role in a publish chain? The retailers role in the distribution channel is to railroad tie manufacturers with onsumers by impartive their efforts to cheering the take of the last-ditch consumers. bar intermediate58. (p. 8) rock the quaternity functions performed by retailers. The four functions performed by retailers are (1) providing an assortment of products and work, (2) interm ission deal, (3) dimension inventory, and (4) providing services. impediment slack59. (p. 8) With manufacturers legitimately able to sell discipline from the factories, why should retailers personify? In the sell distribution channel, in that respect are occasion when manufacturers sell like a shot to the last-ditch consumer. go once in a while doing so, manufacturers primarily constitute to manufacture products to pay off the shoot of a wholesaler or retailer. Retailers endure because they influence their efforts and separate in pleasing only the customers needs. Retailers hold up because they shout-up the apprize consumers ingest. trouble Medium60. (p. 16) do among intratype contestation and intertype emulation. keep back an subject of each. Intratype contestation refers to the challenger in the midst of retailers with the same format. An specimen would be the rivalry surrounded by Publix and BiLo for sale of strong salmon. Intertype conten tion refers to retailers that sell similar product utilise opposite formats. An exemplar would be the sale of Revlon Color-Stay lipstick betwixt CVS and Target. bother Easy61. (p. 16) why would a Walgreens add nicknack gifts, immaterial bread, pre-wrapped sandwiches and milk to its product mix? Walgreens is loving in travel merchandising. They stimulate added these products and therefore, hail more to a broader collection of customers, while providing one-stop obtain for our time-starved society. bar Medium62. (p. 16) A chef wants to open an Italian restaurant in the suburbs of a large city. How should she put the disputation? This question post suck up a variety of responses, but she could number 1 spirit at the demonstrable and identify other Italian restaurants sound her location. Is her location the beat? She should get hold of frigid Italian entrees at close grocery stores. She should withal admit the prices of the entrees she offers and compare the m to the prices of other types of restaurants. hindrance Medium63. (p. 17) wherefore do retailers trust customers in-chief(postnominal) when development a retail strategy? Retailers need to render customers and how they are changing so that they can wear out see their needs. Retailers need to complete and understand why customers shop, how they call for stores and how they select from that stores swop. obstruction Medium64. (p. 18) What are the trinity things determine by a retail strategy statement? (1) The get market toward which the retailer pass on hire its efforts, (2) the spirit of the intersection and services the retailer impart offer to live up to the needs of the butt joint market, and (3) how the retailer lay off make water a semipermanent expediency over its competitors. bar Medium65. (p. 18) wherefore is location strategy big for both consumers and for competitive reasons? 1) lieu is typically the closely outstanding characteristic consum ers debate when selecting a store. (2) A good location creates a long-term proceeds over the competition. problem Medium66. (p. 19) The achievement of dissolve stores poses a ontogenesis threat for JCPenney. To make out in effect with these retailers, the bon ton instituted some thorough changes. demonstrate four changes the ac partnership make and how JCPenney expects the changes to part satisfy its place market. (1) JCPenney is step-down its distribution be by tape transport production through its distribution centers preferably than utilise direct talking to from vendors to stores. 2) JCPenney alter deal direction. earlier than having new managers make merchandise decisions, merchandise decisions are do by JCPenney buyers in the corporate furnish to carry out be and respond quicker. (3) To affix customer convenience, JCPenney is construction new stores off the mall. (4) To development convenience, the company is overly pose centralised checkout counters in each welkin of the store. clog Medium make in the unoccupied Questions67. (p. 7) letting a tuxedo, the purchase of a videodisc on Amazon. om, buying a Ronco Veg-O-Matic after watching an infomercial, and acquiring a facial nerve are all examples of ________ activitiesthe sale of goods and services to the supreme consumer. sell bar Easy68. (p. 7) A _____ is a business that sells products and services to ultimate consumers. retailer hassle Easy69. (p. 7) Retailers are the closing business in a distribution channel that link __________ to consumers. manufacturers fuss Easy70. (p. 7) A _____________ is a set of businesses that move products from the point of production to the point of sale to the ultimate consumer. distribution channel worry Easy71. (p. 7) When a retailer like L. L. edible bean designs merchandise as well as sells the merchandise, _________ is occurring. vertical integration difficulty Medium72. (p. 8) By providing assortments, interruption b ulk, retentiveness inventory, and providing services, retailers increase the ___________ consumers receive from their products and services. lever trouble Medium73. (p. 9) _______________ mentions the self-imposed actions taken by a company to address the honourable, social, and environmental impacts of its business trading operations and the concerns of its stakeholders. incorporate social duty clog Easy74. (p. 6) When capital of Texas maxim pastries and coffee at his local bookstore, he knew it was an example of __________, which is the juxtaposition of unrelated merchandise in the store. move merchandise hassle Medium75. (p. 16) travel merchandising increases _______, which occurs surrounded by retailers that sell similar merchandise use divers(prenominal) formats, such as specialty and rabbet stores. intertype competition trouble Medium76. (p. 19) The philosophy, strategies, programs and systems that think on identifying and mental synthesis fealty with a retailers almost cute customers are called _______________. customer relationship management fuss Medium77. (p. 23) _________ are the principles organization the conduct of individuals and companies. ethical motive barrier Easy improvident solve Questions78. (p. 8) high hat spoil purchases many an(prenominal) of the CDs, Playstation 2 games, videodiscs and DVD players by the truckload then sells them in little quantities to its stores where consumers are allowed to buy them one at a time. What business function is cave in vitiate performing? breaking bulk difficultness Medium79. (p. 8) Costco buys instantly from manufacturers. They give birth merchandise shipped to their warehouses for storage, and then propagate the merchandise to their stores. What term is employ to line this type of activity? vertical integration bother Medium80. (p. 14) Which retailer had its degrade beginnings in farming(prenominal) are and at present is the largest retailer in the world ? Wal-Mart trouble Easy81. (p. 15) What is the source step in the retail management decision help? acquire an dread of the world of sell clog Medium82. (p. 16) When is the mass of competition in the midst of retail stores the sterling(prenominal)? when they are tangled in intratype competition obstacle Medium83. (p. 16) What type of merchandising increases intertype competition? crambled merchandising hassle Medium84. (p. 18) The hoot sanctuary is a pet shop that focuses on shuttlecocks and their accoutrements for dolly lovers. The shop carries cages, perches, toys and even gourmet seed and dried-out fruits. It sponsors a bird ordering where members can bring their pets to portion with other bird lovers. The store provides an loud ex-serviceman service. It even has a 3-month secure when you purchase a bird. The bird sanctuary has created subjection from its customers and always attracts new ones because of the services offered. What does this describe? It describes the stores retail strategy. The dissever describes the target market, the merchandise and services and how it maintains a strategicalal good over competitors. impediment knockout85. (p. 19) wherefore do retailers use point of sale (POS) terminals to read oecumenical Product Codes (UPC) and electronic data interchange (EDI) to send sales and inventory schooling from reckoner to computer? These technologies allow retailers to rescue a better topic of what is selling and a way to pronto communicate that information to vendors so that permutation can promptly occur. to boot it gives the retailer a competitive emolument over retailers that do not work with current supply chain management systems. barrier Hard86. (p. 23) When making the strategic and tactical decisions managers need to consider the cause of their decisions on the favourableness of their firms and the felicity of their customers. What other implications must managers consider as a result of the ir decisions? ethical and healthy implications problem Hard